FAQs
Home FAQs
New Arrivals & Featured Products
How can I know about new arrivals at Baby Pasal?

We regularly update our website and social media pages (Facebook, Instagram, TikTok) with the latest baby products and trending items.

Do you feature seasonal or limited-edition products?

Yes! Baby Pasal often stocks limited-edition items, festive collections, and seasonal products. Follow us online to grab them before they run out.

Can I reserve or pre-order new products?

Yes, for some high-demand items, we accept pre-orders. Contact us directly via phone or social media to reserve your product.

Products Safety & Quality
Are your products original and safe for babies?

Yes, all our products are 100% genuine and baby-safe. We only stock trusted brands that meet international safety standards.

How do you ensure product quality?

We work directly with verified suppliers and importers. Every product is checked for quality, expiry date, and packaging before it reaches our shelves or your doorstep.

Are the skincare and hygiene products tested?

Yes, all baby lotions, shampoos, and wipes are dermatologically tested and free from harmful chemicals such as parabens, alcohol, and artificial dyes.

Do you sell original branded products?

Yes, we guarantee 100% genuine and original products from well-known baby care brands like Unijoy, Aiwibi, Mastela, Mumlove, and more. We do not sell replicas or counterfeit goods.

Are your feeding bottles and toys BPA-free?

Yes, all our feeding bottles, nipples, and toys are BPA-free, non-toxic, and made from food-grade materials, ensuring total safety for your baby.

Do you check expiry dates for baby food or skincare items?

Yes. We always check and update expiry dates before delivery. We never ship expired or near-expiry products.

How can parents know which product is suitable for their baby?

Each product page includes clear age recommendations, ingredients, and usage information. You can also message us for personal guidance before purchasing.

How do I contact Baby Pasal?

You can reach us anytime for product details, orders, or customer support:
📱 Phone: 9764369063 / 9709764222
💬 Facebook:https://www.facebook.com/babypasalbp
📸 Instagram: instagram.com/babypasalbp
🎵 TikTok: tiktok.com/@babypasalbp
📍 Visit us: Baby Pasal, Kalimati, Kathmandu, Nepal (Near Sita Care Petrol Pump)
✉️ Email: [babypasal519@gmail.com]

Orders and Payments
How do I place an order?

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You can create an account or checkout as a guest.

What payment methods do you accept?

We currently accept payments via FonePay QR Scan and Cash on Delivery (COD).

Can I cancel or modify my order?

You can cancel or modify your order before it is shipped by contacting our customer support team. Once shipped, orders cannot be modified or canceled.

Is there a minimum order value?

No, there is no minimum order value required to make a purchase on Baby Pasal.

Shipping and Delivery
What are the delivery charges?

Delivery charges are determined by Nepal Can Move and are collected at the time of delivery. The fee may vary depending on your location.

How long does delivery take?

We typically deliver within 3-7 business days across Nepal. Delivery times may vary depending on your location and the availability of the products.

Do you offer international shipping?

Currently, we only ship within Nepal.

How can I track my order?

Once your order is shipped, you can track it using the tracking number sent to your email or by logging into your customer portal.

Exchange Policies
What is your return policy?

You can return products within 7 days of receiving them, provided the items are unused and in their original packaging. Certain items like baby food and diapers are non-returnable for hygiene reasons.

How do I request a return or exchange?

To request a return or exchange, please contact our customer service team with your order details, and we will assist you with the process.

How long does it take to process a refund?
Products and Stock
Are all products on your website in stock?

We strive to keep our inventory updated. If a product is out of stock, it will be clearly indicated on the product page. Please check back later for availability.

How do I know which size to choose?

We provide size guides on most product pages to help you choose the correct size for your child. If you need further assistance, feel free to contact us.

Do you sell authentic branded products?

Yes, all the products we sell are 100% authentic, sourced from trusted brands and suppliers.

Promotions and Discounts
How do I apply a discount code?

Enter your discount code at cat or checkout in the designated field, and the discount will be applied to your total before completing the purchase.

Can I use multiple discount codes?

No, only one discount code can be applied per order.

Do you offer any special promotions for new customers?

Yes, we frequently run promotions and discounts for new and returning customers.

How can I know about Baby Pasal promotions and discounts?

Follow us on Facebook (@babypasal), Instagram (@babypasalbp), and TikTok (@babypasalbp) to stay updated on seasonal offers, bundle deals, and flash sales.

Do you have festive or seasonal sales?

Yes! We run festive discounts, back-to-school offers, and other seasonal promotions throughout the year.

Customer Trust & Support
Why do parents love Baby Pasal?

Because we offer safe, original products, affordable prices, quick delivery, and caring service — everything parents need in one place.

How do you ensure product quality?

We check every item for packaging, safety labeling, and expiry before shipping to customers.

How can I get updates about new arrivals?

Follow us on Facebook, Instagram, and TikTok to stay updated with our latest arrivals and exclusive offers.

Account and Support
Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your address, and view your order history.

How can I reset my password?

To reset your password, click on “Lost your password?” on the login page, and follow the instructions to receive a password reset link via email.

How can I contact customer support?

You can reach our customer support team via email at info@babypasal.com or by phone at 976-4369063 during business hours.

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